Dave H

be aware at the end

Arburys of Lichfield , excellent service when purchasing but be aware at the end, we returned a vehicle after the 3 year agreement expired , then the fun starts we discovered that the service department had not stamped the service book although the service had been carried out, PSA charge £200 although we sent a copy of the service document the same day both to Manheim and to PSA not good enough, spoke to Arburys on a number of occasions promised to call back 4 times eventually phoned a week later to say it was our problem we should have made sure the book was stamped , surely Arburys should have made sure the book was stamped it was them that serviced the vehicle. This came after we discovered we had GAP insurance That we were unaware of that cost us an extra £220 again no explanation once you get rid of the car they don't care ,So be aware when your agreement expires there is more to pay !!!!!!!!