Alan P

Ulterior motive

Took my car to Trust Ford Bradford for a Safety Recall for the Clutch Slip Detection Software. As soon as I arrived I was informed the car would be receiving a visual health check as well. After an hour I was shown the health check form which contained some eye watering recommendations. Of particular interest to me was an offer to replace the key battery for £21.95. Two points to raise here (1) When I originally bought the car from TrustFord they informed me that this was normally carried out free of charge. (2) Only two weeks previously I had bought a pack of 8 cell batteries for £1 and changed the battery myself in 10 minutes. In other words the offer was to replace the battery and the cost would be 176 times more expensive that it had cost me. I think these figures speak for themselves. I will not mention the quote to replace the front pads and discs. Staff were OK but the Safety Recall was never mentioned again. I think the Senior Management should consider very carefully whether TrustFord is an appropriate name for the company after the blatant profiteering scam offered to me.