Andy S

Charged for work that failed.

Took my car in to get an error code diagnosed at North Oxford Garage BMW. Was told that the error was with a controller in the passenger headlight and would be fixed for £850. Got that covered under warranty. So they were clear to start working on it and they put in me in rental car while they worked on it. This seemed a bit expensive but warranty covered it and if it solves the problem I'm fine with it. 2 months later got a phone call from them to tell me the work was done but it didn't fix the problem. So they now want an additional £2000 to replace both headlights. (the problem was only with 1 of them) Obviously the warranty won't cover this because they've already paid to fix the issue and it hasn't been fixed. And since the warranty people refuse to pay, BMW have cancelled my rental car and refuse to give me my car back until the bill is paid. So now I'm stranded without a car and being forced to pay £850 to get my car back in the exact same condition it was when I took it in. Note to future customers: If they tell you a price to fix a problem. Make sure to get it in writing that they will fix the problem for that price so you have some legal recourse when they want to charge you more later. I have the quote they gave me so I will be taking it up with trading standards.