Gillian F

rather cross

This has been a total disaster of a car that I bought from Lancaster Toyota Wearside. Its all a long story, but what put the lid on it for me was that the salesman was I felt rather rude and effectively I felt called me a liar when I said one of the keys was broken when I got it (it was split across a button) and I thought it was supposed to be like that so it could bend to operate the control, however it then fell off totally and I noticed the other set of keys are not like that. I had not been driving the car as the stain proofing stuff they put on makes me very ill. Yes, I know I was really d. What can I say? It's bad enough having a car you can't drive due to the chemicals used on it, but I don't like feeling I am being told I am a liar. If I was a liar I am guessing probably I wouldn't be so insulted. To be fair I would say that the salesmen have real endurance. The original salesman phoned me to try and sell me a servicing plan. When I told him about the problem with the chemicals used that had resulted in me finishing up in an ambulance he said "oh I haven't heard about that happening before" then carried on trying to sell me the servicing plan. It puts me in mind of the old Frank Crummit song: "There's no one got endurance like a man who sells insurance, and the dog got up and slowly walked away". They did try to clean the car up for me, but only after I filled in the automated feed back form. I am rather a meek person but there is something about this lying business that really makes me rather cross.