Rob -

Extremely Poor Service - do not use.

Dreadful experience in attempting to fix a steering issue on an i3. Car pulling to the left. Harold Wood had the car 4 times, including a half day with me on site to verify the problem - but were unable to fix. Final attempt the car came back with a greasy stain on the interior - supposedly after being quality checked. No faith in their technical abilities and generally poor customer service. Nick Phillips - does not return calls. Rebecca a service manager - tried hard but the problem seemed to overwhelm her - no follow up after she went sick. Sytner BMW Harold Wood are unprofessional and untrustworthy.