Anonymous

Very disappointing service

I was very disappointed with a recent experience with Wellsbridge Motorhome Sales. I travelled 80 miles to visit their stock. Having found a motorhome which, on the face of it, was just what I was looking for, there then followed a worrying trail of errors and dishonesty. Firstly be wary that their warranty is only one year (others are sometimes three) and unlike others it does not cover water ingress. I queried this as a concern on my first visit. I was given reassurances that there were no issues. However, on coming home and thinking about it I decided on a second more thorough visit. I rang two days in advance to tell them I was coming back to test drive, check habitation equipment and view their FSH. On arriving for such I was confronted with a vehicle far from ready to view. Both batteries were dead so I was unable to check habitation. Conveniently they had their own engineer taking damp readings - all of which subsequently read between 8 and 12 - very low!? The engine battery was on charge and they managed to start the vehicle for my test drive asking me to keep revs high. Checking FSH it was purely stamps in a book with no detail of works or size of service. As a 7 year old vehicle it should have had cam belt and water pump change, oil and coolant also. They eventually agreed to do this work but it felt like they were doing me a favour rather than carrying out work you'd expect from such a purchase - I wonder if they will do the work if a more vulnerable customer comes along and doesn't ask!? Test drive was also 'disturbed' by constant bleeping as the electric step was malfunctioning. I returned home slightly disappointed but still interested and consoled by their offer to sort out the issues. After a couple of days thinking I put in an offer which was turned down - fine. 5 days later I increased my offer and we agreed on a price £500 below asking. However, I insisted on a damp test carried out by my independent engineer - as their warranty didn't cover damp. Thank heavens I did! The readings he got were up to 30 with two quite separate areas in the high 20s. I pulled out instantly even though it cost me £170 for the test. I wrote to their management about my grievance expecting an apology at least - but got a very dismissive 'case closed' reply as they had dealt with me appropriately! I beg to differ, be very careful!