Amy

Stole my money

I bought a car from ATM Motor Trade in June 2018. The sales people were nice if a little pushy and the reviews on their profiles were good. I’m young and it was my first car so being naive i was excited to get the car home. Within 24 hours my engine light was on. I called them and they said it was nothing and the car was totally safe to drive. I asked for this in writing which they denied. I then took the car to a mechanic that I trust for him to tell me that the list of issues was longer than my arm and to return it to the dealer. After some phone calls to Citizens advice and trading standards it was confirmed I was fully in the right to return a faulty product. I returned the car on 8th July 2018 with written confirmation I had returned the car and should expect a refund within 14 days. Of course 14 days passed and they sent me an email to claim the car had nothing wrong and they would not be returning my money or the car. Fast forward to January 2019 I have still had no money, I’ve had no correspondence from them since July and I’ve started court proceedings. Hopefully I can get my money back as I can’t afford another car without it. Also can’t believe they are still trading with the reviews.