Michael A

It Went from Bad to Worse! Untrustworthy

Where to start; from beginning to end our experience of purchasing a car with Arnold Clark Sighthill Motorstore could not have been worse. As a consequence, we will not be returning to AC and will be strongly advising all friends and family to avoid this company. Although it might feel a big company is a safe option for purchasing and maintaining your car, our experience proves the opposite is true. It started when we purchased a vehicle with Arnold Clark Sighthill, we did not warm to the tactics employed by the salesman but accepted it as inevitable. Upon picking up the car however we found elements we had negotiated were not fitted (thankfully we checked). Also, after driving away we found the brakes were faulty. We took the car to a different AC branch for repair, they fixed the brakes easily but found the shock absorber was "significantly leaking" and we were told that it was so bad the Sighthill branch “could not have missed it and were probably trying to avoid having to pay for its repair”. Under the 60-day warranty, this should have been an easy fix, but due to the inner politics of AC, it took us weeks and countless phone calls, before the Sighthill branch would agree to pay for the repair. During this time, we got an insight into the inner workings of AC, and it isn’t in the customers interest! Our next problem was with a Car Service Plan that we purchased for our old car, but whose service bill prompted the trade-in for the car above. Our complaint here, is not with the plan, nor its restricting terms and conditions. But instead the way that it is sold and the mis-information fed to us from multiple staff (probably to get a sale) that led us to being £219 out of pocket. To avoid this review becoming too lengthy, I will summarise to say we were told quite clearly from multiple staff that the plan could be transferred to our new car, as the plan was unused. However, when it came to crunch time, no one would speak to us about it and we hit dead end after dead end. We made a formal complaint about the process and specifically the mis-information surrounding the Car Service Plan. However, the complaints team has only serviced to rile us up and further confirm our belief that this is not a reputable company that you want to entrust with your car or business. I am sad to leave such a review and sad the purchase of a new car has been soured to badly!