Ash C

Shocking service

I currently have a skoda Octavia from Simpsons Skoda Preston on a PCH deal and seventeen months into the plan the battery failed on Boxing Day. I was told the battery was probably under warranty and could be replaced at no cost to me following a full day of diagnostic checks. I asked for a courtesy car so I could leave the car at the dealership as I needed to get to work in Preston. The first available option for a courtesy car was the 4th January 2019. I made the booking. I took the car in and was told that if it was a faulty battery, they would have to order the part and I would have to rebook the car in on another day. They then asked me for £12 to cover the cost of the days insurance on the courtesy car. They said I could waiver this fee, however if the car was involved in an accident then there was a £2000 excess. I said I would pay the fee. I went to the courtesy car only to find there was. No fuel in it and the petrol light was displaying red. I was furious. I found a garage and put sufficient fuel to get me to work and back. I received a call later on confirming the battery was faulty and they had ordered the part. A week later I was still waiting for a battery to be delivered. I was informed there were no batteries fitting my car in the country and it was being imported. I could have gone to my local garage and have had it fitted withi the hour. Simpson subsequently contacted me on 14th January 2019 to say it had arrived. I booked the car back in for tomorrow and told them I would wait at the dealership while the battery was stopped over. I was informed it would take 2 hours. UNBELIEVABLE! No apology or anything. I can't wait to hand the car back at the end of the contract and will not be getting a car from them again. Absolutely useless and should be ashamed of themselves. Avoid!!