Steve B

Don’t buy from Kia in November/December

Matthew and Ali the staff that I dealt with at Hendy Kia were very professional and most helpful, I have no issue with them, however, I have to say that the delivery and handover process was beyond a joke. I was told that the car would arrive at the dealership on the 24th December. Taking Christmas into consideration the car would be ready for handover around 29th December, When this failed to materialise I was told that it was because Kia had a sales quota of 100,000 cars and that if they went over this, the figure would go up to 120,000 so no cars would be released after the 15th December. Matthew told me it was out of his hands and that he wasn’t best pleased either as he wouldn’t get paid until completion. Sure you can imagine what I thought of that excuse! Next I was then told it would arrive at the dealership on January 3rd. I even received a confirmation email. Again the car failed to arrive. Gummi told me that worst case scenario it would arrive at the dealership by weeks end, (Jan11th). I said that if it didn’t I would be pulling out of the deal. I finally collected the car on Friday 11th January. It had arrived in the country on 13th December. I saw this on a copy of an a mail forwarded onto me by Matthew. I felt that enough was enough as it had taken nearly a month to arrive. I wrote a complaint to Matthew and to Kia head office. I received a call from Gummi the dealership manager hours later apologising profusely and again blaming Kia quotas. I also received an email from Stephanie the regional manager saying that she would be speaking to Gummi to investigate further. To be fair I feel that the main problem was with Kia head office, assuming the quota story is true and the transport company. It also appeared that the dealership had no real contact with the transport company. Not really sure why this was. By way of an apology I received a full tank of petrol, a set of carpets that I’d ordered worth £60 and some mudflaps free of charge. Gummi came out and apologised personally and Matthew and Ali did all they could to make the handover a smooth process. Gummi had told me that the quota issue had come up before. This is my only gripe with the actual dealership as had I known that when signing the forms I would have had a choice as to whether to accept the terms or go elsewhere. I would not have been so irritated and would probably still have accepted the terms. Having said all that, the car is great and I feel that Matthew, Ali and Gummi have tried to do their best despite having their hands tied. Thanks to the three of you. Kia take a long hard look at yourselves!