Paul F

Once it's sold, you're on your own

I bought an Audi Q5 from Braidwood Motor Company in June 2018. The sales process was OK and I liked the car which was very well presented. There was no negotiation to be had and I paid top dollar, but I bought the car. Almost immediately I realised it had an oil consumption problem - long story short this is a known Audi TFSI issue and requires an engine rebuild at a cost of circa £7000. I got zero support from Braidwood in resolving the problem and not a single reply to any e-mail (I suspect to avoid acknowledgement 'in writing'). Apparently they did not know this was a well known Audi problem. After several months and a lot of hassle I was absolutely amazed when Audi did the work for free. The clutch on the car also failed and the 'executive warranty' was of no use whatever. Braidwood offered to fix it, but to bring the whole saga to a quick end - by now I was 4 months into drawn out, stressful and very inconvenient process - I had Audi do it at the same time as the engine rebuild and asked Braidwood for a contribution to the cost. They refused. In summary, until you part with your money they seem fine, after that you are on your own. I more or less got away with a potentially dreadful situation but no thanks at all to Braidwood. The quote I got was "I know why you might see this as personal. For us it's just business." Buyer beware.