Amy

Disgusting

I recently purchased a car from this dealership and was appalled at the service I recieved from A47 Cars. I waited two hours for my car to be ready when I had notified them of my ETA days before and reminded them that morning. When the car arrived it was filthy, the driver seat was stained and frayed and there was rubbish littering the foot wells. When I expressed that I was unhappy they said that they could clean it but that I would have to wait another 3-4 hours (of which I did not have). The advertisement offered optional free drive away insurance- when I said I would like this the salesman told me it would cost me an additional £75 as it is only free sometimes- details such as these should be clearly explained in the advert. This is a similar issue to the advertised mileage of the car which was 5000 miles below the actual mileage- I made them aware of this to ensure they didn’t make the mistake again. The communication when making the deal was abysmal. The original price of the car was £2990. And I was offered £150 to part exchange my car. I had found a few cosmetic damages and asked for £2700 for the car with my own car included. This was agreed to. However on the sales invoice the car was still written at its original price and an admin fee was added which was not discussed. -When I addressed this issue the man said that he had not agreed to my offer despite our verbal agreement made with my brother present. Furthermore, when I expressed my dissatisfaction on the phone to who I presume was the manager- he hung up the phone and sent me the number of the other gentleman and told me to text him. Overall I am extremely unhappy and can only hope that the performance and reliability of the car does not reflect the service that sold it or the visual state of the car when I took it home. Be warned when buying from this dealership! I don’t have one good word I can say about the service.