Jim, C

Exceptional Customer Service

I visited my local Blade-Honda franchise in Gloucester to test drive and purchase privately a used-approved 2017 Honda HRV Executive auto petrol. Once the vehicle had been valeted, and during a pre-delivery inspection, areas of paint damaged by bird poo were revealed on the car doors which meant that, reluctantly, I had to reject the vehicle. Blade-Honda then arranged to rectify the damage which they did promptly. However, during a subsequent hand-over inspection, and to our joint consternation, further areas of paint damage were found, this time on the car roof. Noting my disappointment, the dealer then not only declined to sell me the car (which was subseqently sent to auction) but for all the hassle I had experienced my expectations were truly exceeded when I was offered a 2018 refreshed Honda HRV SE auto petrol with only 500 miles on the clock and with a five year service plan at significantly below market value which I accepted. Exceptional customer service provided by Blade Honda and a great car too!