Mike R

Service C350e

I booked my car in for a service at Mercedes Edinburgh East as I was staying at the Hilton hotel less than 1.5 mile away had to wait 20 minutes to check in the car asked for a lift back to the hotel but told there was a car about, so they called me a taxicab. When I pickup the car i wasn’t taken to the car to added to the very poor experience I found that my Car had not been washed or vacuum. When you are paying the full price you do expect a reasonable standard. I normally get asked to complete a customer survey but strangely not on this occasion. Very poor service I will not be returning to this garage and I would not recommend them.