Lauren B

Sold a faulty vehicle

I purchased a 2009 Mini Cooper S. I was trading in my old car for which they offered me a couple hundred pounds, we had arranged a date for them to view my car prior to taking it and we waited for 2 hours outside in the rain and they never showed up. The company owner used aggressive sales tactics claiming the car was booked up for test drives and that I should put a £500 deposit that is non-refundable. They promised to have it all valeted for collection but when I came to pick the car up the car was still filthy inside. They didn’t give me the vehicle manual or the car’s service history but at the time I was too excited with my new purchase to question it. They had put the car through an MOT prior to pick up. Instantly we realised the sun roof didn’t work but we thought that wasn’t a huge problem. A week after I had purchased the car the brakes stopped working. I called out a mechanic who told me the servo had gone, the car had numerous fault codes and had voltage issues. I then called Selected Cars to tell them the problems my car was having, the owner was incredibly rude said it was all lies and to bring the car up to them to have them look. I then called the AA to inspect the car and tow it to the nearest garage to have it undergo a full diagnostics test and inspection. The AA mechanic agreed the servo was faulty, the car should have never passed an MOT and to report this company to the ministry of transport for selling an unsafe car. The garage found all brake discs need replaced, rear callipers were binding, all tyres treads were close to or below legal limit. They quotes me £1300 of repairs for a £7k car I had bought a week or two prior. When I contacted the dealership with my evidence they claimed the only issue with the car was the brake leads needed fitted properly. I ended up going through a debit dispute with my bank to recoup the money for the car. Don’t buy from this dealership unless you’re looking for a death trap and terrible customer service, and even then you could probably find the same a lot cheaper elsewhere.