Man N

BMW i8

I recently bought a BMW i8 from an official dealer, however, there was warning light coming so I booked the car with North Oxford Garage BMW. The work was supposed to be finished in one day to be fixed, then the rep Rachel said they need three days as the parts they ordered didn't fit the battery, then they needed it over the weekend, and now my car is still at their garage. I called today to ask what work had been done on my car and they couldn't give me an answer. From day 1 until now, no one actively give me a call back to update the status and I had to called them every day to check the progress. Now they told me that they needed to get in touch with BMW UK and BMW Germany. Every phone call with Rachel, she kept rushing through the phone call when I asked more information about the car. As a professional, the way they deal with customers is completely not acceptable. If I got one of your most advanced vehicle in BMW, but if you can't fix it, what is the point to buy it? From the rushing phone call and lack of information with horrible time management, their service is not acceptable. If they can't be bother to listen to customers, there is no point to use the official BMW service.