Anonymous

Avoid this man

Purchased a vw golf off Rob at Ecars I wanted to return the car 1 day after purchasing it as it was not as described or the imperfections were not pointed out to me. It has 105,820 miles on the clock it was advertised as 102.000 miles! One of the wheel rim caps is missing and a piece of plastic is broken off inside the boot, stone chip on drivers side windscreen. When I asked Rob for a full refund he was very unprofessional saying that I knew about the discrepancy in the mileage and the correct mileage was on the invoice but this was also not the case on the invoice the mileage stated 104,111 miles! I sent him a picture of the current mileage and one of the invoice to which he then stated he would take the car back but wouldn't be able to refund me the money for up to 21 days! I questioned this as this seemed very odd to me usually if you buy something and return it you get refunded the same day. Also I don't know him personally so who is to say if I gave the car back how would I know that he was 100% going to refund me within 21 days? With this he started to get very abusive towards me. I still haven't had the situation resolved by him but I am in talks with trading standards now so let's hope I can get this resolved and him and his shoddy business closed down. Don't waste your time going to Ecars worst experience ever!