Scott K

Awful

So I took my vauxhall Astra to marshall vauxhall knebworth to get a diagnosis of the car. The car was struggling to start in cold weather but once started was fine and worked perfectly. Id been trying to get to the bottom of it for a while and had done some repairs already such as basic servicing, spark plug replacement and a new throttle body motor. As I couldn't get to the bottom of it, I thought I'd hand it over to the "experts" with the expensive diagnosis machines made for these cars. So I took it in the night before as they wanted to see it in the morning after being left sat. I came to pick it up today (Saturday 24th Nov) and they have lost the diagnosis read outs, the car battery is dead, the air intake filter connection has been snapped and was left unplugged, the oil dip stick top has been snapped off too. when talking to the mechanics I got "o wekll these things happen and it's an 05 plate so is expected". No, what is expected is that you can handle my car with some care if I give you it to diagnosis at £80 per hour. So now I have to wait for them to charge the battery etc and hope they haven't broke anything else and they can find the diagnosis read out. currently I feel like I have just been robbed in pure daylight as I've had to pay for something they haven't provided and they have damaged my car in the process. they also insisted I had to pay for it before showing me and readouts or invoices... and then could only come up with the invoice and a piece of paper showing to expensive parts they recommend I replace