Craig

Service Shambles

Absolutely appalled at the treatment I received from John Darke in Louth. Would not take my technical input on a problem and insisted a DPF I had bought from them was blocked. After covering only 60miles, when the previous one covered 145000miles. Would not listen to me to get me to spend another £350 on something I didn't need. Because after a week of purchasing the DPF it would NOT be under warranty!!!!. I was then accused of expecting them to drop everything to fix my car when the car had been booked in already by another employee. I had to take the car to Volvo in Cleethorpes in the end, who were fantastic, booked me in immediately, offered me a courtesy car. Discussed the problem with me and fixed it with no questions. Extremely impressed with Stoneacre. And absolutely appalled at the attitude of John Darkes.