John B

Disappointed

My partner and I bought a 1991 Compass Calypso from Wellsbridge Motorhome Sales 4 years ago for £8000. Due to a an impending house move we have to change to a smaller model. We returned to Wellsbridge to look at a Nu Venture Surf. We both liked this model and enquired of the salesman who sold us the Compass how much he would allow us on a trade in. 'The only thing you can do with that', he said,, 'is to scrap it. We're not interested in old vehicles with that cab type'. We were surprised at his reaction especially as he had sold It to us 4 years earlier. To suggest that we should scrap a vehicle with 11 months MOT still to run seemed rather extreme to us as well as rude and dismissive. He could at least have said that they didn't take models that old any more. We were very disappointed, so started to leave. Then as we were leaving he told he could take it off our hands. We declined. It seems the concept of a valued customer is foreign to Wellsbridge Motorhomes. However this sad tale has a happy ending as we bought a Nu Venture Surf from Dragonville Leisure where we received £4000 on a trade in and excellent service.