Mick

Poor service

On 31st October i took my car to Pullmans Volkswagen Durham for a Major Service and MOT and accepted the offer of a free health check. I was told wipers were split and needed to be replaced to psss mot which i agreed to have done Imagine my surprise to find that the car had a failed MOT certificate (and on the DVLA record) on this issue, the wipers were replaced then the car was given a pass certificate. I understood the health check was to flag up issues and to have them rectified before the MOT or else what is the point of it. Also is it not logical and good practise to do the service before the MOT !! This is my second experience of this kind at the same garage. Last year when my car was in again for service and MOT I was asked if I had any concerns. I said that I did believe there was a problem with the brake calipers and could they look at them for me. Again they gave the car a failed MOT replaced the caliper then gave it a pass certificate. The car now has a record of fails for everyone to see at VOSA/DVLA through no fault or negligence from myself. The result is they still fail your car regardless of major service or health check which anyone would know should be carried out before mot.My advice dont have a service or health check at the same time as mot it makes know diffence to the outcome of failing your m.o.t.