J D

A disgrace

The only reason I bought my caravan from 3A Caravans was that they were the only ones with the model I wanted at the time. Due to problems with my previous 'van I needed a new one within a short space of time. On the agreed day that I was due to collect it I was told that the van would be ready shortly after lunch. This was then extended to late afternoon and actually happened as the dealership was closing. The handover was rushed. We identified that the jack was missing and was promised one would be sent to me within a couple of days. We eventually got it after a few weeks and numerous phone calls. There were numerous issues with the van that should have been picked up on the pdi. The awning light wasn't working and the alarm was faulty amongst them. They supposedly fixed the awning light and the alarm in time for my holiday. We found that the awning light switch now, not only turned on the awning light but also the two other outside lights. The alarm was still faulty. Each time I've taken the van back for either faults to be rectified or a service it has been returned with something missed or not done. There has never been any help to find the van amongst their large cluttered display or to hitch up. The van is usually blocked in by others or the exit from their premises is blocked. It's no surprise that they are known as the 'Carmarthen Cowboys'