Clark S

Avoid using these

I would avoid using Harwoods Basingstoke, we took our Evoque in for full service last year and immediately after collection several electrical things went wrong. Took the car back in and was charged for faulty electrical wiring. Took the car in for a basic service this morning and at 16:30pm my partner was told that the car had several issues with it and would not pass an MOT so they are keeping the car or they will report us.They advised the battery is loose and needs changing, even though they were the last people to look at the car on the original service. My partner was left stranded in the cold waiting to be picked up by Harwoods for over an hour and has had no apologies. This is disgraceful and unacceptable. We will miss a very important appointment today because of no communication with Harwoods and they couldn't care less. These will be reported by us.