John G

John Gallaugher

I live in Newcastle and found the car I was looking for (400 miles away) on Parkers website. Arranged for a relative who lived in the area to view the car and report back. The business owner offered a six month warranty. They then matched a local (to me) part ex price offered for my fiesta trade in against a more expensive car, sorted finance and took a deposit of £250 over the phone. The part ex was offered even without a photograph of mine. They simply accepted my advising them of what I had already been offered. After collecting the car it developed and intermittent fault with the turbo and they asked me to sort a diagnosis locally, get an estimate for repair and book the car in. I did this, the car was repaired and they paid my local repairer directly via their business debit card £136. Considering the fault was intermittent and I waited for it to manifest itself before taking it in for repair three times only for it to right itself thus cancelling the booking before eventually sorting it they were happy to allow me a free hand at my own pace then immediately settled the bill before I collected my car. The owner, His manager, his sales manager, and head engineer all played a part in keeping me a happy and satisfied customer. I will happily drive four hundred miles if in two years time they can sort whatever takes my fancy then. Top marks for customer service. I LOVE my Peugeot RCZ.