Mr M

Bad customer experience

We went to see a Black Jaguar XJ Diesel eg GF55 HGA as advertised in the Auto trader at BOC Car centre in Bolton being sold by James Hancock.. The car is advertised an ABSOLUTELY IMMACULATE CAR. After close examination we found that this was not true. In fact it has aluminium corrosion in quite a few places, front near side wheel arch, rear offside wheel arch, bottom corners of two doors to name a few. There is also very bad scratches to the nearside front wing and the side repeater is broken. The interior roof lining is sagging badly . When we pointed this out to the obnoxious salesman, he became very abusive and rude, and started to slag off our car saying you can't call my cars, when yours is just as bad. Does he not realise people go to car sales to upgrade and buy a newer better car. We do not know why he should choose to call our car as we were not using it as a trade in. We were going to pay cash on the day for the Jaguar if it was as stated an ABSOLUTELY IMMACULATE CAR and we had no intention what so ever of trading in out car. How he manages to sell anything with the atrocious attitude that he has is beyond belief. He can obviously afford to turn down customers. Please avoid at all costs. James Hancock Car Sales at the BOC centre Bolton.