Grace B

Never Trust this Car Dealer

I recently purchased a Land Rover Range Rover at BroadTower Automotive in Epping on August 11, 2018. This car dealer promised to pass the MOT test before I purchased the car. According to the sales rep at BroadTower, the MOT test was passed by Key Garage and the car was in good and safe condition. I have significant concerns about the quality of the MOT examination that was performed and in fact believe the examination was performed in a criminally negligent manner. Within two months of this test, I had to replace all four brake pads – nothing was noted in the MOT report. More concerning is the fact that the brake fluid pipe burst due to excessive rusting and this rendered the brakes inoperable. Luckily, this happened while the car was at rest. Had I been traveling on a highway with my children, this could have been a devastating event. As you will see from the attached pictures, it is clear that the fluid pipe was severely rusted and in need of repair, especially considering the potential consequences of brake failure. I had faith that a government-appointed agent would provide me with peace of mind that my vehicle was safe to drive. What seems to have happened here is that Key Garage was more concerned with helping BroadTower sell a vehicle than they were with the safety of the future operator. I find this to be unacceptable and contrary to the public interest. Following the brake failure, we had the car repaired by another MOT certified mechanic. In his opinion, it was unbelievable that none of this was cited in the MOT report. In his professional opinion, this issue was clearly visible and failure to identify this issue put me and my family at great risk. His recommendation was that we should bring legal action against BroadTower and Key Garage. I also brought the 3-month Comfort Warranty Coverage. I called Ben to schedule a repair. He has never arranged the appointment. I am requesting that you investigate this event and hold Key Garage accountable for its negligence.