Jaswanmt G

Not helpfull or professional

I have brought a Mini Cooper S from Burnham Motor Village, after the second week the car had a serious malfunction. I have telephoned the company and written to them within the 30 days of purchase and found no satisfactory answer. I have subsequently written to them asking for exchange repair or refund, they have not responded. I visited the company on the 7th October 2018, they claimed not to received the three recorded delivery letters. They would not provide an e-mail address, asked me to post the issues via WhatsApp, despite having written to them. Explained my rights under the customer rights act, in which they responded by saying take us to court. I have now written a third recorded delivery letter in which I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 4 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. This has been an unpleasant after sales service, and I would caution all would be buyers to tread carefully with this company!