Lisa M
BUNCH OF DESPICABLE INCOMPETENT
DO NOT DEAL WITH AUTOLINK CAR SALES IN LONDON. YOU WILL LOOSE MONEY BEFORE YOU'VE EVEN DRIVEN AWAY WITH A CAR!!! VERY UNPROFESSIONAL. THEY SHOULD BE LOCKED UP AND HAVE THE KEY THROWN AWAY!! I AM £430 OUT OF POCKET AND HAVE NO CAR!! I traveled from Birmingham to London to view a £16000 Mercedes GL350. I like it, so I booked a full AA inspection (£345), which was carried out within a few days. At this point, I was aware that if anyone came along to buy the car, I would lose the car as I had not paid a £500 deposit. The AA inspection brought up a few serious points. A leaking seal around one injector and the boot not closing on pressing the button. Having spoken with Adam (the 'manager' what a laugh) on many occasions, he assured me these would be rectified once I had paid a £500 deposit to show my intent to buy the car. I paid the deposit immediately. I then chased him for 2 weeks to find out when the work was going to be completed as I wanted the AA re-inspection to be done. Finally, the re-inspection was done yesterday (Monday 1st October) and everything was satisfactory. I called Autolink immediately to tell them I'd be booking my train ticket to collect the car on Tuesday 2nd. Rola (the sales girl who needs a lot of training in customer service) said yes, no problem, see you tomorrow. I booked my train ticket £19. I was just about to transfer the balance for the car and book my car insurance when I received a call. 'Sorry, we've just sold the car to someone else'. What! I've just spent over £400 with the AA to get the car checked out, paid a £500 deposit and called to say I'm coming tomorrow. What part did they not understand in that I was serious and wanted the car? Absolutely despicable behaviour from the lot of them! A bunch of imbeciles! See you in the small claims court the elusive so called director Joseph! No doubt you're going to leave some very rude feedback Autolink, as you've left to your other poor victims' feedback! As a previous victim has said previously...Karma will get you!