Nicoleta

Worst customer service, untrustworthy

Purchased a Mercedes clk 220 from Cars Yard in August , advertised with 2 sets of keys and all functionable , went to collect it after going through finance and all and the second key didn’t work . They pretended not to know about it ,like they just discovered that then and there , took us for stupid , Apparently the key had rust , said they would fix it , never got back to us , not even with one text , we had to contact them constantly and after nearly 2 months we still haven’t got the second key . Car not great , cd changer doesn’t work , tyres in worst condition ever , now we just have to check it and see how much is going to last . Would not recommend to anyone . Don’t let yourself fooled by the talk and check properly absolutely everything about the car . I would have not thought that you could lie about a key that you dropped it in water and it’s all rust yet you charge for it . Now I have to take a good amount and purchase a Mercedes key which is not cheap or just go legal and sort it out .