Steve

Great After Sales Assistance

I bought my 1 Series BMW from Cars to Go at the end of August 2018. 17 days after I purchased it, the Timing Belt snapped. The AA towed the car to the garage Cars to Go use in Charminster. The following morning I went and spoke to Michael. As I said I was happy with the car and my preference would be to get it repaired, Michael and Neil both confirmed the Warranty would cover the repair and they would sort it. Within a few days they had the car towed to a different garage to get it repaired. Michael kept me informed of progress and yesterday I picked up the car, which had undergone the equivalent of major heart surgery and it seems perfect. There were no attempts to cut corners, get me to pay anything or to delay the process. I've just dropped off a bottle of good wine at the Dealership as Michael and Neil have been superb, both before and after my purchase. Would definitely recommend.