Michael

Terrible Dealership

Worst service, purchased a vehicle from Higginshaw Motors which was delivered to me (200 miles away) and on delivery it was an absolute mess. There was costa coffee rubbish left behind in the vehicle (this car was delivered at 1am in the morning) and nothing had been cleaned inside. I was told that there was absolutely nothing wrong with the car besides the front tyres needing changing, I took the car for a drive later that morning only for the engine light to come on and for the car to start jerking as I put my foot down. Turns out the vehicle was miss firing and the turbo was making a really bad noise, plus the rear breaks were screeking as they too needed replacing. I phoned them to complain only to be told that the vehicle was not delivered like that. Not sure how you break a GTI in 5 minutes. Anyways long story short, I did not get any help from them resolving this issue. Told the finance company who resolved this and I WON my case. Car returned on a flatbed as diagnostics confirmed car was broken. The MOT system is not legit either, they delivered the car with no MOT advisories yet the car had the same tyres on that were a fail, clearly a friendly MOT. My mechanic told me the car was not fit for driving, hence why collected by a flatbed truck arranged by the finance company.