Jamie T

Shocking

Took my not even 2 year old s1000rr for warranty check at Williams Bikes, ended up having it serviced. Wish I never stepped foot in the place. Staff to busy talking amongst them selves or eating breakfast. There was confusion as to weather they had fitted parts they had charged me for. Some staff was rude, I was made to unload my bike in pouring rain as they refused to let unload it in their workshop. Saw them abusing customers bike on road test. Was told it would take an hour and half max, 3 hours later I called them to find it was ready, I was told it needed a battery but then never bothered to check if they had one. After paying the bill I found they had damaged the bike due to service wash by using traffic film remover resulting in milky stain marks all over the bike, I refused to take the bike back. They attempted to cure it by masking the the fault with silicone spray to make it shine after me asking them not to. They tried to deliver it back a second time after using maguires quick clay bar even tho maguires said it would not work on the damage they caused. I paid to have 2 inpendent inspection done on the bike and both said no amount of cleaning will put it right new parts are needed including frame. Not only did they damage it by the service wash, they scratched most of the bike including the £4000 extras (carbon fibre) they wore the finish on frame down in area due to aggressive polishing. They had the same bike in for sale and I asked them to give me that in way of replacement, to which they refused. The head of business admitted they have done this before. The Md of the company would not have the decency to speak to me. I was told by an other head of business at an other one of there sites "what do I expect from a 2 year old bmw?) this went on for 8 long months, I was spoken down to all the time, they refused to put it right and even had the cheek to try and charge me storage as I would not take the bike back till the matter was sorted out. I ended up claiming on their public liability insurance which paid me out £16000 after being told that I would get nothing from them. If you value you're bike, take it some where else