Nic W

Disappointing service

Booked the car in to Arnold Clark Rutherglen to get the turbo actuator replaced and the emissions update , service was good up to this point , collected the car and drove away , within 3 miles warning lights came on my dash and the car went into ‘limp’ mode , I had lost power and acceleration, Got home , phoned Rutherglen Arnold Clark expecting them to say ‘oh that’s terrible bring the car right back and we’ll fix it ‘ Instead the woman said , ‘we can’t fit you in for another 3 weeks !!!! ‘ 3 weeks ? Yes We’re too busy , I frantically told her that my car wouldn’t last that long and I needed it to get to work and pick up my kids and that the problem only happened AFTER you fixed it !! , she said ‘ leave it with me I’ll speak to my manager and phone you back tomorrow.... she never did , that’s been 3 days now ...I’ve since taken it to another garage and got it fixed , it turns out the software update is terrible and halves the dpf regeneration cycle and places undue strain on your engine , so I had the software downgraded and did a forced regeneration on it , it’s now completely fixed but I will never go back to Arnold Clark rutherglen , overpriced and don’t want to know if there’s a problem