Victoria K

Terrible customer service

We happened to be in the area (60 miles from home) so we popped in to have a look at purchasing a new car. The sales team were really helpful and friendly, and we loved the car and the price, so we put a £200 deposit on the car. And that’s where the customer service nose dived. What followed was a cataloge if miss information. When we asked for a call back from a manager we were subjected to a torrade of abuse which culminated in the manager hanging up. We have now pulled out of buying the car, which has meant we won’t be refunded the £200 deposit, but at least we won’t have to deal with Imperial Chertsey again!