Philip J

ok....to good......but not good enough

I purchased a 4x4 over the phone (blind), trusting Steve after speaking to him and reading all the positive reviews. Steve was concerned I was purchasing the vehicle without seeing it, but due to this assured me of his upmost attention to "make it right". When I looked at the photos originally I highlighted a couple of issues which Steve agreed to amend prior to delivery. The car eventually arrived in a very scruffy state - it hadn't even been valeted, it had ingrained dirt internally and mud arround the doors / boot seals. Steve had failed to complete any of the small issues I had highlighted to him - he said he had "been really busy and forgot" They have been now completed with the financial help of Steve, but it was me who had to chase up to ensure this happened. After my initial shock and dissapointment I took it to my local dealership to be looked over mechanically and no problems were found (hence the 3 stars). SW Automotive (Steve) is OK.....to Good.....but sadly not good enough on this occasion.