Dan L

*AVOID AT ALL COSTS*

*AVOID AT ALL COSTS - NOW SEEKING LEGAL ADVICE* Purchased a car in December that was due it’s MOT in Feburary - Kingswood agreed to take car of the MOT free of charge. Between December & returning in Feburary, there were multiple issues with the vehicle that Kingswood Car Sales agreed to take care of as part of the 3 month warranty. The MOT was taken care of but non of the other issues were resolved. Kingswood agreed that these would be resolved but would have to be done at a later date. I was slightly concerned that leaving the issues any longer would take me out of the 3 month warranty period but I was assured (and have the proof via email) that it wouldn’t matter and that it would be taken care of. Since then, I have called, text & emailed multiple times and there’s been no reply or answer. Really disappointed and frustrated that I’m clearly being ignored & we’re now 7 months down the line. I’m now making headway with some legal advice I’ve managed to secure for free (turns out I get free legal advice as part of another service I pay for) and it’s something they’re confident we’ll be able to resolve legally given that I’m now booked in with BMW directly to get the issues fixed. Parts, labour, time & the stress caused are all factors in the initial claim but I will be waiting until the car is exactly how it needs to be before moving forward with it. Safe to say that despite a horrible experience with Kingswood, the law is on the side of those that are mistreated so it will be resolved eventually. Do not buy from these.