Danielle V

Shocking Customer Service

I visited Audi Tunbridge Wells yesterday with a friend who was having her Audi serviced, but as they were so busy I gave up waiting and decided to return today. After sitting with Sam for and hour and half, about to walk out to test drive an A1 I was introduced to Andy the Sales Manager. I have never met anyone ruder in my entire life. This man proceeded to tell me, in no uncertain terms and with sheer contempt that my vehicle which I wished to PartX was worth £2800. I challenged this as not only do I work in the motor industry myself, I have done research beforehand including a full HPI and checks on AutoTrader etc so I know my car is worth between £5.5K to a max of £7K! When I explained this to him he simply shrugged his shoulders and said "oh well, that's all i can say..bye!" I had to walk out. Andy ,due to your arrogance and poor customer service skills you have literally lost a £13K sale over a £2700 dispute all because you/Audi need to make sure you undercut and scam anyone who walks through those doors. I would like to say that Sam was brilliant but Andy you need some lessons in customer service. I will 100% not be recommending Audi Tunbridge Wells.