Neil G

BEWARE buying online from Norwich Audi

I bought an A3 online and I had it delivered to Coventry. From the moment I got the car, there was an unusual noise coming from the engine. I spoke with the salesman and he assured me I could take it to Coventry Audi to get it looked at. It was there for 4 days and they couldn't find the fault. I asked to reject the car but Norwich Audi told me I couldn't do this until I drove the car 300 miles to them so they could investigate! I bought the car from the salesman in Norwich on the understanding that everything could be done in Coventry as it was under manufacturer's warranty. Clearly not true. I am now in dispute with them, their Head of Business is being completely unreasonable. Trading Standards agree they have had 2 chances to fix this but Audi do not. I now the extra headache of taking this to Trading Standards and The Motor Ombudsman. This dealership will promise you a front row seat in heaven but wouldn't reserve you a back row seat in hell. BUYER BEWARE!