Alex A

Terrible! Avoid!

Purchased a used Smart car from Donalds Peterborough in December. I travelled a couple of hours to get there, car was meant to be MOT’d prior to my arrival but they hadn’t done it! They new I had taken the train there so there wasn’t much I could do at the time. I asked for some money off as a result but they refused to accept and instead I was offered a warranty with “guarantied MOT pass” so took the car. 3 months in it failed the MOT due to a worn tyre.... not covered under their useless warranty. May I add that they had registered the warranty wrong and had the car down on the wrong reg do it was showing as a Vauxhall Corsa. I had to go to a fair bit of effort to get this changed around.... the dealer was meant to call me back after I had called them a number of time, I don’t think they called back once.... eventually it was sorted. 3 weeks later washer bottle cracked emptying itself..... not cover under their shit warranty. Then went to have it serviced, previous had cracked the sump and sealed it with silicone or something. So at the service it had to have a new sump. Guess what.... it wasn’t covered under the warranty again! I called and ask the dealer to help cover the cost as I have spent £500 on the car in 6 months... the car only cost £2800 so as fair percentage of the total paid! They pretty much said tough luck and they could help as it wasn’t anything they had done! The manager has changed since I got the car however it seemed to give his even more reason not to car as he wasn’t there when the purchase was made! I am currently in the process of seeking further advise! AVOID at at all cost! Very unhelpful!