Laura W

Absolute disgrace!!!!!!!

Coventry Car Mart is an absolute disgrace of a company... bought a £2,500 Golf Tdi ‘07’ plate. Noticed the juddering with the turbo on my way home and they really did not want to know. I waited a couple of months for a courtesy car (They only have one courtesy car) to which I’d had enough. The turbo was now going into safe mode when overtaking causing danger when driving. They recommended I take this to a garage, once I threatened to ask for my money back but little did I know this would be the last contact. They were not bothered or interested. After sales is dreadful. They fill you with rubbish of they pride themselves on good feedback and give 1 months warranty. To gain an extra two months warranty your requested to leave to more positive reviews. I did but but never received my extra two months. I have now sold the car 6 months later for £800. Asked to speak to a manager and there are no managers to speak you. The receptionist ‘logs’ the call conversations whilst your on the phone and does not listen to what you say. My advice would be to buy direct from a dealer. DO NOT TRUST THEM!!!!!!