Mike

Can't fault them

We went to Millbeck Motors last week to check out the Renault Modus we bought from them this week. We'd asked about the cambelt because our research suggested it was due for changing and Simon checked with Renault on our behalf and told us it hadn't been changed so we agreed to share the costs of getting the work done. A couple of other paintwork bits we spotted were sorted before we collected the car and the AC which wasn't working when we test drove it was also sorted before we collected it. In truth the car has cost Millbeck quite a lot of money to get it up to standard for us and to be fair they couldn't have foreseen some of the problems until sorting them. After driving the car a couple of days we noticed the driver's seat belt sticks for some reason, we told the guys straight away and without hesitation they've authorised getting the repair done locally so we don't have to drive the 50 miles to them to let them fix it. The bottom line is this car has probably cost them money to sell to us but that hasn't in any way affected the level of service or helpful, friendly attitude they've shown us. The test of a company is not that they encounter problems but how they deal with the problems that inevitably come up. Millbeck have been great.