Anthony R

Car Servicing Shocking & incompetent

As a new leaf owner I was so enthusiastic to drive around to the Nissan dealers in Liverpool. I would charge my car and visit the relevant departments, as I had a small issue but was certain they would help. My experience has prompted this review Ok electric vehicles are new but Id a least expect service and parts to understand the problems these vehicles have. 1st thing you can't charge the Leaf the plug is not compatible. Service Desk too busy to even acknowledge my presence. Parts department. Incompetent, lack of knowledge and understanding of the Leaf, means they have no insight into the cars systems and how they work. Their solution was ridiculas (remove the sat-nav unit). I decided to spend 2 mins of internet search and a call to Nissan UK this resolved the issue for £124.83 Nissan Liverpool Solution was £390 + Vat for a new card plus 5 hours labour and the car off the road all day, with no loaner available. most likely a bill for £600. I then had to phone up and cancel the service, the service they suggested to get the serial number, impossible to get through, finally getting through to parts I explained the solution and was ridiculed. Then I was told they couldn't or wouldn't cancel my service slot next week. I then spent another, 15 mins getting through to finally end up leaving a message with reception.