Helen

issues

I cant even begin to explain my frustration with this set up. My van which is less than three years old had knocking noises from the rear. It took FOUR visits (after numerous "fixes") for them to then say it was the rear shockers which needed replacement (not under warranty, what a surprise. So I coughed up almost £300 for replacement of them both. Ok that's one issue solved, after a long long wait. Next issue, creaking noise from the side of the van. They said it needs new door rollers. This fixed the issue initially but its starting to come back. I suspect its the grease on there which is silencing the creak, not the new rollers. Big one: a separate mechanic diagnosed a fault with the gearbox. So after another two visits this was replaced (under warranty). I also asked them to regas the air con. WHEN I DROVE AWAY FROM THE GARAGE, the air con was NOT working. But I was too focussed on the tractor like noise coming from the engine bay (the van is definitely louder than it was when I dropped it off, but they say this is normal... What would I know? Its only my van.) So after a week of working 13 hour days, it being the anniversary of my dad going into a hospice, and honestly feeling a bit embarrassed that i was having to phone them AGAIN, I popped in on a Sunday and although service was closed, one of the three sales reps who didn't have his feet up on the desk having a snooze(yes, really) agreed that the air con wasn't working. So it went in again. Now they say that there are multiple leaks not only in the aircon compressor but the radiator costing a total of £1300! Wow, for my van to have sustained such damage in the space of a week and a half, having been driven barely 30 miles; is that unlucky? Or is it their incompetence and dishonesty. Id love to see a pressure test report for this supposed regas. Apparently it cant pick up a leak that empties within the space of a few hours... So im now £80 down for the aircon regas, which they are refusing to refund. I took pictures of the radiator and condenser the day before it went in again, and suddenly there are huge gaps in them... That's a LOT of damage for a week and a half of low miles. Ill be taking Bury Motors to court. AVOID LIKE THE PLAGUE.