Max W

Agreements not honoured...

I bought a car from Eclipse 4 months ago however it has been the worst buying experience I’ve ever had. Awful customer service has made me feel angry, frustrated and of no value whatsoever as a customer to the business. As a former Army Officer, integrity counts for a great deal with me, but this engagement with Eclipse has reminded me that I may sometimes be naïve in believing the same of others. I agreed to buy the car on 2 conditions which we shook hands on; that the service history would be stamped with the stamps for the 2 missing services which had apparently been done, and that the 2nd key would be retrieved from the previous owner or a replacement obtained. After 3 months, Eclipse had not made progress in either, and it was only the threat of legal action which brought apparent action, however final resolution was no less painful than the rest of the engagement. The service history had not been sent off, with just the mileage and servicing garage written in by hand (despite emails and voice messages from both parties talking about it being sent away and received back). I left my car with the garage for a new key to be coded as the original owner couldn’t provide, but on receiving it back, the new key did not have the boot unlocking functionality, and the old key which had previously worked fully, had lost it. The whole episode was so frustrating that I couldn't bear to deal any further with Eclipse and how they made me feel that I just walked away with it as it was, faulty. his view (the owner) was that resolving the issues was a goodwill gesture, so I could not be insistent on expecting things to be done. I have wasted significant time chasing the resolution of 2 simple issues, routinely not having calls returned, and seeing no apparent desire of the part of the garage to do what was agreed and shaken on at the point of sale. I’d never buy from Eclipse again, and wish I hadn’t in this instance.