Luca C

Appalling

Moses Gate Car Sales is a joke. Abismal service, lies and complete disregard for the customer from the get go. They say they are 4x4 specialists they are just specialists at being con artists.... Here’s my story and why you should never deal with them. BEWARE THEY ARE EXTREMELY SHADY PEOPLE I bought a car (Landcruiser Amazon) from Moses gate sight unseen as I was many miles away that was described as very clean and in good condition with MOT until January and “ready for some overland trips.” I paid asking price £9,900 and had the car delivered after several conversations with Imran (who pretends to be Bernard sometimes) after reviewing the car I booked an inspection with totyota and when they got the car up on the ramp they said the service I had requested was pointless to carry out because the underside of the car was rotten. Rusted to everywhere with the brake cables held on with cable ties and holes in the chassis. It had instant mot failures you can see the video here to see the quality of the car they sold me it’s a joke - https://video.citnow.com/vp6NhtXn2qg I thought perhaps it could be repaired but after taking it to a local 4x4 overland preparation specialist he said it was the worst example he had ever seen in his life. He said it was so rusted it was pointless even welding it. He had no idea how it could of passed any MOT with NO ADVISORIES. Anyone in their right mind would mention the huge hole within 30cm of the suspension. So 4 days after receiving the vehicle I call them to say the vehicle is not safe, not as described and not roadworthy. I just wanted to return the car to them and get my money back but they were not going to make it that simple. Even though I had raised the concerns and sent them the video they still denied anything wrong with the car. Imran said he watched the video and didn’t see anything wrong!!!! Imran (claims he’s not the boss but makes all the decisions) said all landcruisers this age have rust and rudely told me to get legal representation because they would not accept it back. Under the consumer rights act you have 30 days to return anything you buy if it is not fit for purpose OR not as described. I tried to explain this to him but his rudeness and stupidity made it impossible to have a civilised conversation. So I called my lawyer. When I wrote to them saying that I would be taking legal action they changed their tune. They admitted there was damage to the car but tried to tell me it was caused by one of their mechanics who had kept quiet about it and they had been unaware that it happened. This is clearly a lie because the holes were caused by rust. You could put your finger through it. They then offered to buy the car back for £9,000 when I paid £9,900 and cost me £200 to be looked at by Toyota. So they could make money out of their mistake???? No way. I said I wanted a full refund and they finally agreed but said the boss was away until next week and could not make payment. Strange but ok. They can have a week I thought. One week later and Imran calls me again saying the boss is still away and I will be paid next week....that was last week and I have still not been refunded. 3 weeks I have been waiting...They did not even call to tell me that I wasn’t going to be paid. My Lawyer has written to them and they do not respond... I will be taking them to court to claim back losses and compensation as well as the money they agreed to give back to me but have still not after 3 weeks because they are scumbags. Imran is especially nasty person, always making threats saying that if I took them to court they would argue the damage to the vehicle I bought took place after I took ownership of it just because I had my lawyer write to them asking for my money back which is my right as a consumer. His tone is aggressive and rude and he is about as helpful as a kick in the face. BUYER BEWARE I am still without my money and my lawyer is starting court proceedings.