Alan A

Terrible service nothing but problems

We purchased a vehicle from Cooper BMW Durham. The sales man we had knew little or nothing about the vehicles we asked about. He didn't read the emails we sent, he didn't return our calls in order to rectify problems we encountered. Only the intervention of BMW customer care were our problems dealt with. After the "health check" we were given one key and told the other was in the glove compartment when we got home the key did not work. We had been given a dud key. We also discovered the door panel on the drivers side was coming away from the door itself. Also the car was filthy and the drivers seat was badly scuffed. After our complaint to BMW we were eventually contacted to be told the key was at Durham. We went back to collect key and have vehicle issues rectified. We waited for 2 hours the sales man said he would see where they were up too and didn't come back - We then had to ask what was happening and were told 2 minutes later the car was in fact ready. If you with to by a BMW I strongly advise you not to visit Cooper Durham, there is no after sales service at all .