Anonymous

Improved customer service but need more

Cawdor Cars Carmarthen have sold Vauxhall cars and vans for a long time. They are in a good position in the Carmarthen and Newcastle Emlyn areas with no nearby competitors so have the advantage of the nearest place to see and order cars. The sales staff are polite and keen to work affordable deals to the potential customer, all well so far....... There can be problems after a sale, I am talking of the sale of a brand new car in this instance. You can be left feeling that Cawdor are more interested in selling cars oversee than looking after and caring about their customers should any problems arise. While not expecting miracles or being demanding, Cawdor would improve customer post sales relations better if they were to have a more helpful, friendly attitude and more importantly when telling the customer they will return a call they should do it, even if it is a courtesy call to explain any reason for a delay. Vauxhall is a brilliant brand and has stood the test of time, having dealt with several dealerships with no problems unfortunately Cawdor can leave a sales customer feeling disappointed almost to the extent where you feel you are being a nuisance to the dealership. The customer care needs further improvement on the after sales care/ service department training. Cawdor have, over the years, improved on this front which is good to see, but hopefully this will continue and as warm a welcome will be given to customers with post sales matters as those coming to look at another vehicle purchase, used or new.