Meg

Distance no object?

We were downsizing from a two vehicle household to one. I have had one car for fifteen years, my husband has had fifteen vehicles in that time. We eventually decided on a compromise and after being pipped at the post in Inverness we found our dream vehicle in Haddington. Between us we asked all the right questions and were given suitable answers. Payment transfer was easy, sorting out tax and insurance was easy with guidance. Date set and despite awful weather conditions hubby went to collect the car. There was a new MoT on the vehicle, but on arrival home (300miles) there was an issue with steering and the engine management light was on. Phoned the garage to be told it should go back to them for repair, but as we had warranty it could go to local garage for repair. Our local garage was shocked that the car had passed an MoT and although he managed to reset the tracking there was still an issue with the stop/start due to the additive not working properly. This could only be resolved by a Peugeot dealer (80 miles away). Next day the car broke down again and was taken to Peugeot dealership. They had it for a week putting things right during which time we had to pull out of the sale of my previous car as due to disabilities we could not be without a vehicle. The breakdown company were reluctant to take the car that far away but I explained the fault could not be fixed locally. When I spoke to Dunwell they said the car should have gone back to them, but there was no way of getting it there. To add insult to injury the warranty would not pay out because they had not been consulted first. I put my complaint in writing with backup receipts but have so far received no reply, despite the fact the letter was sent recorded delivery and had been signed for. I truly wish I had never heard of this company. The outlay to put it roadworthy has been £1,000 over the £3,000 cost of the car. I have no confidence in it any more and there is now a clonking noise on starting nobody can put a finger on what it is........more anxiety until that gets fixed. The documents came home and the "Two careful owners we have sold the car to"......turned out to be four owners....one of whom was AVIS rent a car, The full service history was a farce too....the pages had been torn out of the service book and Peugeot said it only had a limited service history because of its original owner...AVIS.