William L

Wheeling and Dealing ...

Wheels Deals. Perhaps they mean well, but here is my experience. Ignoring the fact that the car dropped value by about £2000 a month or so after purchase, the following was not to inspire confidence. On purchasing a car from them, they promise: - AA Check (did not happen) - A Free Service (did not happen) - A proper clean (they did a quick last minute thing) Also came with a: - Broken left mirror - Broken rear headrest Granted, the above might have been done if I did not need the car urgently but Wheels Deals assured me they would deal with all of the above once I bring the car back after a month or so. After a Month or so: I had been out to Europe with the car but to try and get the above outstanding bits sorted I drove back to London at a cost of about £300 to me and a 14 hour travel time each way. To make sure they had plenty of time to prepare I started reminding them about 2 weeks before I brought the car back, often quoting the list of outstanding things. Three days after coming back to pick up the car, they had managed to fix the broken left side mirror and nothing else. After a bit of an annoyed moan, they checked the oil ... At this point I pointed out that I will not be able to bring it around again for a long time .. .again they assured me this is not a problem... After a long time (+/- 9 months) I again contact them.. now some people have left ... I am passed between various personnel ... eventually a sales person type assures me they will do it all...just bring the car... At this point hope is all but dead and buried ... Again...two weeks prior notice... lists of outstanding issues and the empty assurances I had by now become used to .. On pulling in to Wheels Deals with the car of course I am now dealing with yet another person I had never spoken to and explaining the issue is again painful and I am told that they can not do a service or fix the stuff because the car had been out and used for too long... again I try to explain WHY this is so and that currently my total costs are standing at about £600 in travel costs and will be ending in a combined driving time of about 60 hours because they keep making a mess of things. They keep the car and I am soon called by yet a new person and told about the cost of the service and if I would like them to do one... for the gazzilionth time I explain the situation ... disgruntled Wheels Deals person says this is not possible and that he would have to check the books... I invite him to do so, the car, after all, was never given it's service, AA check etc. Day three I try to find out more and I am told the car is ready for collection.... No mention of a service in the log book ... missing rear headrest (they originally took it out and kept it...they have also not given this back to me even though I also requested they at least do that if they're not going to keep their word and fix the outstanding issues) .. no AA check... makes me wonder if they even did the service (although they do purport to have done..) Use at own risk ... probably safer to get your car stuff done elsewhere.