Chloe

avoid this garage

avoid this garage. Unprofessional and uncaring. Find somewhere else. Put a holding deposit down on a second hand car to show I was a serious buyer. Told them I would be driving 50 miles to view it and agreed a date. When I arrived and the gentleman working there went to get the car for me, he found that the battery was flat as the internal light had been left on. These things happen but then he asked me whether I’d come far, implying I would have to come back another time. I explained I had indeed come far. They had no jump leads. In the end I had to suggest he go to a nearby garage to get some jump leads. Eventually car gets started but it is in poor condition. A lots of scratches and scuffs on the outside. The inside is also scuffed, marks all over the ceiling at the back, filthy gum leftovers in removable ashtray sitting in the cup holder. When they opened the bonnet the engine was filthy, full of leaves and dead snails. he stated I should have been informed about the condition of the car and that it should have been cleaner for when I arrived. He even said it should never have been advertised whilst in that condition and would have words with his manager. Basically they had made very little effort to get the car ready for me despite my putting holding deposit down and explaining how far I was coming. he said he would get his manager to call me the next day. He never did. I rang 2 days later asking for a call back. Never got one. The next day I got through to the manager to ask for a refund of my deposit and he asked me to email him my bank details! When I said I wouldn’t he said to tell him and he would write them down. Also not acceptable. In the end I had to tell him he could just refund them onto my card. I then asked whether he was aware of the utter fiasco that my visit had been and he said he was, but made no apology and was totally dismissive of the whole thing. As I said above, please avoid this garage. Unprofessional and uncaring. Find somewhere else.